The Influence Conflict Management, Job Satisfaction And Work Environment On Turnover Intention
DOI:
https://doi.org/10.32534/jv.v20i2.7178Keywords:
Conflict Management, Insurance Broke, Job Satisfaction, Non-Physical Work Environment, Turnover IntentionAbstract
Turnover intention is a growing issue in the guarantee insurance brokerage industry, particularly in East Jakarta. Fluctuations in employee turnover rates across companies indicate internal organizational problems that threaten operational continuity and service quality. Several key issues identified include poor conflict management that increases tension among employees, low job satisfaction driven by perceptions of unfair compensation and lack of recognition, and a non-supportive work environment characterized by poor communication and weak leadership. These problems collectively lead to an increased desire among employees to leave the company, thus raising the turnover intention rate. This study aims to analyze the effect of conflict management, job satisfaction, and non-physical work environment on turnover intention, both partially and simultaneously, among employees of guarantee insurance brokerage firms in East Jakarta. A quantitative method was applied by distributing questionnaires to 96 respondents using a saturated sampling technique. The results show that conflict management, job satisfaction, and non-physical work environment each have a significant negative effect on turnover intention. Furthermore, these three variables simultaneously influence turnover intention with an adjusted R² value of 0.584, indicating that 58.4% of the variation in turnover intention is explained by these factors. These findings provide valuable insight into how organizations can improve employee retention by addressing these critical workplace issues.
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