Analisis Nilai Persepsi Terhadap Pembelian Impulsif Dengan Sikap dan Kerpercayaan Sebagai Mediasi
DOI:
https://doi.org/10.32534/jv.v19i3.6575Abstract
Di era modern ini, kemudahan akses informasi dan produk melalui internet telah mendorong bangkitnya perilaku pembelian impulsif, khususnya di kalangan masyarakat perkotaan. Tujuan penelitian adalah untuk memahami hubungan antara nilai yang dirasakan terhadap pembelian impulsif, sikap, dan keyakinan. Penelitian ini menggunakan metode penelitian kuantitatif. Teknik pengumpulan data dalam penelitian ini adalah dengan survei dan studi literatur. Metode yang digunakan dalam mengolah data pada penelitian ini adalah Structural Equation Modeling (SEM) melalui software Smart Partial Least Square (Smart PLS).Hasil penelitian menunjukkan bahwa mayoritas responden memiliki persepsi positif terhadap utilitarian value dan hedonis belanja online, sikap positif terhadap belanja online, dan tingkat kepercayaan yang tinggi terhadap platform e-commerce. Perilaku pembelian impulsif dipengaruhi oleh interaksi beberapa faktor utama seperti utilitarian value, nilai hedonis, sikap positif terhadap belanja online, dan kepercayaan terhadap platform e-commerce.
Kata Kunci: Persepsi, Pembelian Impulsif, Sikap, Keyakinan, E-commerce
Keywords:
Persepsi, Pembelian impulsif, Sikap, Keyakinan, E-commerceReferences
Adolvo, Soegoto, A. S., & Kawet, R. C. (2024). Pengaruh Experiential Marketing, Trust, Dan Lifestyle Terhadap Impulse Buying Berbasis Aplikasi Tokopedia Pada Masyarakat Kota Manado the Influence of Experiential Marketing, Trust, and Lifestyle on Tokopedia Application-Based Impulse Buying in Manado Cit. Jurnal EMBA, 12(01), 750–759. https://doi.org/10.35794/emba.v12i01.53560
Afriantoni, A., & Ernawati, E. (2019). Analisis Perilaku, Kepuasan Dan Loyalitas Konsumen Dalam Membeli Produk Kosmetik Merek Batrisyia Herbal (Studi Kasus pada Masyarakat Dusun Sido Dadi Desa Terentang Baru). Jurnal Manajemen Terapan Dan Keuangan, 8(3), 1–12. https://doi.org/10.22437/jmk.v8i3.8591
Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behavior. Action Control, 11–39. https://doi.org/10.1007/978-3-642-69746-3_2
Arruda Filho, E. J. M., Simões, J. D. S., & De Muylder, C. F. (2020). The low effect of perceived risk in the relation between hedonic values and purchase intention. Journal of Marketing Management, 36(1–2), 128–148. https://doi.org/10.1080/0267257X.2019.1697725
Bilal Ahmad, M., Fawad Ali, H., Sabir Malik, M., Humayun, A. A., & Ahmad, S. (2019). Factors Affecting Impulsive Buying Behavior with Mediating role of Positive Mood: An Empirical Study. European Online Journal of Natural and Social Sciences, 8(1), 17–35. retrieved from http://www.european-science.com
Choi, K., Wang, Y., & Sparks, B. A. (2022). the Role of Value and Trust in Shaping Recommendation Intentions: Evidence From Travel App Users. Tourism Analysis, 27(3), 395–401. https://doi.org/10.3727/108354221X16276940562105
Cook, S. C., & Yurchisin, J. (2017). Fast fashion environments: consumer’s heaven or retailer’s nightmare? International Journal of Retail and Distribution Management, 45(2), 143–157. https://doi.org/10.1108/IJRDM-03-2016-0027
Cuandra, F., & Kelvin, K. (2021). Analysis of influence of materialism on impulsive buying and compulsive buying with credit card use as mediation variable. Journal.Feb.Unmul.Ac.Id, 13(1), 7–16. retrieved from https://scholar.google.com/citations?view_op=view_citation&hl=en&user=lTQm2XoAAAAJ&citation_for_view=lTQm2XoAAAAJ:Zph67rFs4hoC
Darmawan, D., & Gatheru, J. (2021). Understanding Impulsive Buying Behavior in Marketplace. Journal of Social Science Studies (JOS3), 1(1), 11–18. https://doi.org/10.56348/jos3.v1i1.2
Harikusuma, G. D., Furkan, L. M., & Septiani, E. (2022). Pengaruh Hedonic Dan Utilitarian Motive Terhadap Brand Trust Mcdonald’S Melalui Brand Satisfaction. Distribusi - Journal of Management and Business, 10(2), 187–200. https://doi.org/10.29303/distribusi.v10i2.271
Hayu, R. S., Hidayat, R. F., Anggrawati, S., & Wiardi, A. H. (2023). The Effect of Hedonic and Utilitarian Values on Online Impulse Buying: Mediating Role of Browsing. Journal of Madani Society, 2(1), 17-25. https://doi.org/10.56225/jmsc.v2i1.174
Kusumawardani, K. A., Widyanto, H. A., & Tambunan, J. E. G. (2023). The role of gamification, social, hedonic and utilitarian values on e-commerce adoption. Spanish Journal of Marketing - ESIC, 27(2), 158–177. https://doi.org/10.1108/SJME-09-2022-0188
Larasati, M., Nasrudin, & Tojiri, Y. (2024). E-commerce dan Transformasi Pemasaran : Strategi Menghadapi Era Digital (S. Rusdian (ed.)). Takaza Innovatix Labs. retrieved from E-commerce dan Transformasi Pemasaran: Strategi Menghadapi Era Digital - Mayang Larasati, S.E., M.M., Nasrudin, S.E., M.E., Dr. Yusuf Tojiri, Drs., M.M. - Google Books
Lavuri, R., Jindal, A., & Akram, U. (2022). How perceived utilitarian and hedonic value influence online impulse shopping in India? Moderating role of perceived trust and perceived risk. International Journal of Quality and Service Sciences, 14(4), 615–634. https://doi.org/10.1108/IJQSS-11-2021-0169
Li, L., Kang, K., Zhao, A., & Feng, Y. (2022). The impact of social presence and facilitation factors on online consumers’ impulse buying in live shopping – celebrity endorsement as a moderating factor. Information Technology and People. https://doi.org/10.1108/ITP-03-2021-0203
Mertaningrum, N. L. P. E., Giantari, I. G. A. K., Ekawati, N. W., & Setiawan, P. Y. (2023). Perilaku Belanja Impulsif Secara Online. Jurnal Ilmu Sosial Dan Humaniora, 12(3), 605–616. https://doi.org/10.23887/jish.v12i3.70463
Mosunmola, A., Adegbuyi, O., Kehinde, O., Agboola, M., & Olokundun, M. (2019). Percieved value dimensions on online shopping intention: The role of trust and culture. Academy of Strategic Management Journal, 18(1), 1–20. https://eprints.covenantuniversity.edu.ng/12747/
Muslikhun, M., Harjanti, W., & Wahjoedi, T. (2022). Utilitarian, hedonic, privacy and trust on online purchase intentions mediated by attitude toward online purchasing. World Journal of Advanced Research and Reviews, 14(03), 54-67. http://repository.stiemahardhika.ac.id/id/eprint/2804
Pangestoe, & Purwianti. (2022). Analisa Pengaruh Brand Image , Celebrity Endorser , Attitude , Trust , dan Brand Awareness terhadap Purchase Intention Pada Fashion Sportwear di Kota Batam. SEIKO (Jurnal of Management and Business, 5(1), 137–155. https://doi.org/10.37531/sejaman.v5i1.1855
Parapaga, F. B. (2023). Analisis Utilitarian Value Dan Hedonic Value Terhadap Behavior Intention Konsumen Online. Musamus Accounting Journal, 5(2), 97–105. https://doi.org/10.35724/maj.v5i2.5342
Pereira, M. L., de La Martinière Petroll, M., Soares, J. C., de Matos, C. A., & Hernani-Merino, M. (2023). Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory. International Journal of Retail and Distribution Management, 51(1), 39–58. https://doi.org/10.1108/IJRDM-09-2021-0394
Perez, W. D. D., Prasetyo, Y. T., Cahigas, M. M. L., Persada, S. F., Young, M. N., & Nadlifatin, R. (2023). Factors Influencing Non-Fungible Tokens (NFT) Game Engagement during the COVID-19 pandemic: The Theory of Planned Behavior (TPB) and Hedonic Motivation System Adoption Model (HMSAM) Approach. Heliyon, 9(9), . https://doi.org/10.1016/j.heliyon.2023.e19847
Populix. (n.d.). Survei Populix: E-commerce Masih Jadi Pilihan untuk Belanja Produk Elektronik, Rumah Tangga, dan Kesehatan. https://doi.org/https://info.populix.co/articles/platform-e-commerce/
Pramita, M. W., & Danibrata, A. (2021). Hedonic Value Dan Utilitarian Value Terhadap Customer Satisfaction Serta Dampaknya Terhadap Behavior Intentions. E-Jurnal Manajemen Tsm, 1(1), 1–8. retrieved from https://scholar.google.com/citations?view_op=view_citation&hl=id&user=aDiTZHkAAAAJ&citation_for_view=aDiTZHkAAAAJ:W7OEmFMy1HYC
Putri, Y. A. (2023). Emosi Positif Dan Motivasi Hedonis Terhadap Pembelian Impulsif Pada Aplikasi Online Janji Jiwa ( Studi Kasus Pada Mahasiswa Universitas Tridinanti Palembang. Jurnal Riset Inspirasi Manajemen Dan Kewirausahaan, 7(1). https://doi.org/10.35130/jrimk.v7i1.384
Rachman, R., & Oktavianti, R. (2021). Pengaruh Kepercayaan Konsumen terhadap Loyalitas Pelanggan dalam Penggunaan Sistem Pembayaran Online (Survei Pengguna Produk Unipin). Prologia, 5(1), 148. https://doi.org/10.24912/pr.v5i1.8200
Ramanto, I., Tinggi, S., Ekonomi, I., Padang, K., & Susanti, F. (2023). Pengaruh Service Quality Dan Sales Promotion Terhadap Impulse Buying Dalam Pembelian Secara Online Produk Bukalapak. 1(2), 141–157. https://doi.org/10.54066/jrea-itb.v1i2.277
Rosdiana, R., Haris, I. A., & Suwena, K. R. (2019). Pengaruh Kepercayaan Konsumen Terhadap Minat Beli Produk Pakaian Secara Online. Jurnal Pendidikan Ekonomi Undiksha, 11(1), 318. https://doi.org/10.23887/jjpe.v11i1.20164
Rozaini, N., & Ginting, B. A. (2019). Pengaruh Literasi Ekonomi Dan Kontrol Diri Terhadap Perilaku Pembelian Impulsif Untuk Produk Fashion. Niagawan, 8(1), 1. https://doi.org/10.24114/niaga.v8i1.12795
Sari, A. E. (2014). Analisis Faktor Yang Mempengaruhi Pembelian Spontan. Jurnal Sains Pemasaran Indonesia, XIII(1), 55–73. https://doi.org/10.14710/jspi.v13i1.55-73
Wijaya, A. N., Hanik, U., Wulandari, W., Nabila, N., & Kustina, L. (2024). Pengaruh Persepsi Kemudahan Penggunaan, Kepercayaan, Risiko dan Keamanan Terhadap Impulse Buying Pengguna Spaylater Di Kabupaten. Jurnal Lentera BITEP, 02(01), 28–41. https://doi.org/10.59422/global.v2i01.185
Wijaya, E., & Oktarina, Y. (2019). Faktor-Faktor Yang Mempengaruhi Impulse Buying Pada Hodshop Bengkulu. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 7(1), 10–22. https://doi.org/10.37676/ekombis.v7i1.696
Wu, Y., & Huang, H. (2023). Influence of Perceived Value on Consumers’ Continuous Purchase Intention in Live-Streaming E-Commerce—Mediated by Consumer Trust. Sustainability (Switzerland), 15(5). https://doi.org/10.3390/su15054432
Wulandari, N. T., Prihatini, A. E., & Farida, N. (2023). Pengaruh Emosi Positif dan Promosi Penjualan terhadap Perilaku Pembelian Impulsif pada Konsumen Shopee (Studi Kasus Pada Mahasiswa Universitas Diponegoro). Jurnal Ilmu Administrasi Bisnis, 12(1), 81–91. https://doi.org/10.14710/jiab.2023.37107
Yonatan, A. Z. (2024). 10 Produk dengan Total Belanja Terbesar di E-Commerce Indonesia. GoodStats. retrieved from https://data.goodstats.id/statistic/10-produk-dengan-total-belanja-terbesar-di-e-commerce-indonesia-sZ7mY#:~:text=Statista Market Insights mengungkapkan bahwa,meningkat pada tahun-tahun mendatang
Yusnara, R. I., & Soepatini, S. (2023). Utilitarian, hedonic, and social values on e-commerce customer loyalty: mediating role of customer satisfaction. Journal of Enterprise and Development, 5(2), 296–316. https://doi.org/10.20414/jed.v5i2.7009
Zainurrafiqi, Z., Amar, S. S., Rohmaniyah, R., Aristin, R., Muchtar, R. P. M., Rusnani, R., Arifin, M., Hadi, A., Bangsa, K. K., & Hidayati, N. (2021). The Effect of Utilitarian Value and Hedonic Value on Customer Loyalty with Customer Satisfaction As an Intervening Variable: Empirical Evidence from Indonesia. International Journal of Multicultural and Multireligious Understanding, 8(5), 291. https://doi.org/10.18415/ijmmu.v8i5.2670