INDEKS KEPUASAN MASYARAKAT DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN CIREBON

Abstract

One indicator to measure the success of public organizations that provide services to the
community is community satisfaction. Of course the problems that arise can be seen from
the complaints felt by the recipient community. The purpose of this study was to find out:
the index of community satisfaction with public services at the Cirebon Regency
Population and Civil Registry Service and the factors that influence the level of community
satisfaction at Disdukcapil Cirebon District. The type of research used is descriptive
research, a study conducted to obtain a description/description of the implementation of
service.
Keywords: Public Service, Satisfaction Index, Disdukcapil