RIANTAMA, D. What are the Crucial Factors in Gaining Customer Recommendations in the Airline Industry?. Value : Jurnal Manajemen dan Akuntansi, [S. l.], v. 18, n. 2, p. 226–236, 2023. DOI: 10.32534/jv.v18i2.3861. Disponível em: https://e-journal.umc.ac.id/index.php/VL/article/view/3861. Acesso em: 3 jul. 2024.